Marilou Willette, housekeeping assistant at Life Care Center of Orange Park, Florida, went the extra mile for a resident who was having health problems from her disease. Marilou researched the disease on her own time and notified staff and nurses of the information she had found. She also spent time with the resident, taking her for walks, helping to bathe and dress her and also singing to her. When it was time for the resident to go to a new home, Marilou went with her to make sure she was settled in. She still regularly visits the former resident on her own time to check in and make sure she is OK.